Our opening hours are 08:30 to 17:30, Monday to Friday
Call us: 0800 056 8109
If your business consumes over 2GWh, call us on: 0800 056 8123
Fixed price tender requests: firstname.lastname@example.org
Flexible price tender requests: email@example.com
Other sales enquiries: firstname.lastname@example.org
Call us: 0800 056 8101
Email us: email@example.com
Raise a query via your online account
What to do in an emergency
For more information about emergency contacts, click here
How to report energy theft
Theft of electricity and gas costs UK energy consumers an estimated £400 million every year. It also presents a serious safety hazard, endangering the public, energy industry workers and the emergency services. Energy is usually stolen by interfering with electricity or gas meters, which can cause electrocution, fires and explosions. Energy theft is also increasingly associated with wider criminal activity.
In September 2016, Crime stoppers launched the Energy Theft Tip Off Service (ETTOS). This service allows members of the public to report suspected energy theft anonymously, using a 24-hour telephone line or by completing an online form.
To find out more, visit the ETTOS website: Stay Energy Safe
If you are concerned about energy theft, you can also contact our Customer Service team on 0800 0568 101.
How to make a complaint
The following guidelines are in place to make sure complaints are handled quickly and efficiently.